Table of ContentsView AllTable of ContentsSigning UpHow Sessions WorkPros and ConsFinal Thoughts
Table of ContentsView All
View All
Table of Contents
Signing Up
How Sessions Work
Pros and Cons
Final Thoughts
Our Online Therapy MethodologyCurious about the extensive work we did to research and evaluate online therapy companies? Take a look at ouronline therapy methodology.
Our Online Therapy Methodology
Curious about the extensive work we did to research and evaluate online therapy companies? Take a look at ouronline therapy methodology.
At the end of 2020, I officially became a mom of four—and while I love motherhood, I’ve also found it really challenging to make time for my own well-being and mental health. So I started to look for an in-person therapist in my city with openings that fit my schedule. But, because I am home full-time with the kids with limited childcare available to me, I struggled to find a therapist with the right availability. So, I started exploring telehealth options, hoping I could find a provider that would meet my needsandmy schedule.
And that’s how I foundHers, a telehealth company that also offers online therapy and psychiatry. I liked the idea of trying it out because its pricing structure is clear (it bills you per session, but more on that below) and straightforward and its providers specialize in mental health conditions common to cisgendered and female-identifying people—including those challenges that come with being a mom.
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Signing Up for Therapy
The homepage is also very easy to navigate because all you have to do to learn more about Hers' services is scroll down.
Admittedly, though, I did feel it was a bit difficult to find where I was supposed to go to sign up for just talk therapy rather than medication management.
Finally, I figured out that clicking on “All Mental Health” took me to a new page where I could start the process of signing up for therapy.
Hers
When I finally foundwhereto sign up for therapy, the process was quick and easy. I answered anumber of questionsabout my mental health, which included questions about my mood, my interest in doing things, and whether or not I felt I was failing or things were getting on top of me. Additionally, I was asked to share my family’s health history and the medications I was taking at the time.
Part of the sign-up also included questions about my provider preferences, including gender and religious identity. Then I was shown two possible matches (both, like all therapists at the company, were licensed), prompted to pick the one I felt most comfortable with, and invited to schedule my first session from my provider’s available times.
How Much Does Therapy Cost at Hers?All sessions are billed per session and cost $99 per 50-minute live video session.However, there are discounts available for users who are able to pay for three months of therapy upfront. There isn’t a sliding scale or financial aid for those who can’t afford therapy, though, and Hers does not accept insurance—which is disappointing, since many other online therapy companies, likeTalkspace, do accept insurance.
How Much Does Therapy Cost at Hers?
All sessions are billed per session and cost $99 per 50-minute live video session.However, there are discounts available for users who are able to pay for three months of therapy upfront. There isn’t a sliding scale or financial aid for those who can’t afford therapy, though, and Hers does not accept insurance—which is disappointing, since many other online therapy companies, likeTalkspace, do accept insurance.
All sessions are billed per session and cost $99 per 50-minute live video session.
However, there are discounts available for users who are able to pay for three months of therapy upfront. There isn’t a sliding scale or financial aid for those who can’t afford therapy, though, and Hers does not accept insurance—which is disappointing, since many other online therapy companies, likeTalkspace, do accept insurance.
8 Best Online Therapy Services That Take Insurance
My Therapy Sessions at Hers
The first available session with my therapist was unfortunately one week away—and while this was longer than I’d hoped to wait, it was still a much shorter waiting time than the several weeks I had to wait when I had done in-person therapy in the past.
I appreciated that in each session, my therapist asked me if I felt like I would have the time, as a busy mom, to do homework outside of sessions.
I said no most of the time, but I did take on a few small assignments on the weeks when I felt able to make the time for the work. For instance, I started to implement a new system specific to ahigh-stresstime of day. I also began practicing a specific meditation each time I got in the car with my kids. This was a suggestion my therapist made after I reported how I was struggling with driving during rush hour with all four kids.
Overall, my therapist was incredibly engaged, easy to talk to, and compassionate in our therapy sessions. I felt validated when they expressed more than once that the situations I was struggling with were challenging and that feeling overwhelmed was reasonable. They also offered flexible scheduling times, including early morning, which worked well with my lifestyle as a stay-at-home mom with a working spouse.
Switching Providers
I started the process to switch, but the only other provider available in my state hadn’t completed their bio or uploaded a photo of themselves—suggesting that perhaps, Hers doesn’t have that many providers working in some states. Since I liked the provider I was seeing—and didn’t like that I couldn’t see anything about the other provider—I decided I felt more comfortable continuing with someone I knew.
Hers has a lot to offer to women looking for teletherapy, but the company isn’t without its flaws. Check out the pros and cons of seeing a therapist through Hers.
ProsStraightforward pricingFlexible schedulingQualified providers who specialize in women’s issuesNo subscription commitment requiredSimple, user-friendly websiteConsDoesn’t accept insuranceLimited providers in some statesNo need-based financial aidNo option to message therapist outside of sessions
ProsStraightforward pricingFlexible schedulingQualified providers who specialize in women’s issuesNo subscription commitment requiredSimple, user-friendly website
Straightforward pricing
Flexible scheduling
Qualified providers who specialize in women’s issues
No subscription commitment required
Simple, user-friendly website
ConsDoesn’t accept insuranceLimited providers in some statesNo need-based financial aidNo option to message therapist outside of sessions
Doesn’t accept insurance
Limited providers in some states
No need-based financial aid
No option to message therapist outside of sessions
After using Hers for four sessions, I can say my experience was mostly a good one. I found the patient portal to be easy to navigate, giving me quick access to information about my past and future therapy sessions. I appreciated the transparency of the pricing model, and that I knew exactly what I would be spending upfront. As for my sessions, I specifically felt I had a strong connection with my provider and that they were able to offer me practical advice and homework that suited my needs.
Hers User Survey ResultsMy experience seems in line with that of other users. We surveyed 100 other current and former Hers users, and they had mostly favorable things to say:97% said their experience was good, very good, or excellent overall99% rated their therapist’s qualifications as good, very good, or excellent93% were able to find a therapist who met all or most of their needs96% said they were likely or very likely to recommend the company to a friend or someone like them94% felt that Hers was a good value for the money
Hers User Survey Results
My experience seems in line with that of other users. We surveyed 100 other current and former Hers users, and they had mostly favorable things to say:97% said their experience was good, very good, or excellent overall99% rated their therapist’s qualifications as good, very good, or excellent93% were able to find a therapist who met all or most of their needs96% said they were likely or very likely to recommend the company to a friend or someone like them94% felt that Hers was a good value for the money
My experience seems in line with that of other users. We surveyed 100 other current and former Hers users, and they had mostly favorable things to say:
That being said, I think it is worth noting the few downsides that come with using Hers for therapy. Some states seem to have limited providers available: I only was shown two options at sign-up, which meant that when I went to switch, only one other option was available to me. And, the second provider hadn’t completed their bio and I didn’t feel comfortable making a switch without more information about them. Hers also doesn’t offer discounted subscriptions or need-based financial aid. The only option for more affordable services is paying for three months upfront, which would be challenging for many, myself included.
That being said, I feel that Hers is a strong service overall, making mental healthcare more accessible with its transparent pricing structure and women-centered care.
Best Online Therapy for Kids of 2023
Hannah Owens, LMSW
andSimone Scully
Simone Scully
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